Pre-op and post-op voice agent for patient outreach

The problem

Overwhelmed nurses at surgery centers spent hours calling patients before surgery with instructions. Patients who weren’t properly prepped led to cancelled or incomplete cases — lost revenue for the center.

What we built

Built a Retell AI voice agent that calls patients before surgery with all instructions, verifies prep compliance, and follows up post-op. Center owners get confirmation that calls are being made; nurses focus on in-facility care.

The results

• Automated patient outreach before and after surgery
• Reduced nurse admin burden from phone calls
• Increased patient preparedness and surgery completion rates
• HIPAA-compliant with signed BAA